Gambaran Kualitas Pelayanan Petugas Donor Darah di Unit Transfusi Darah PMI Kabupaten Bantul

Authors

  • Elyn Arlinda Universitas Jenderal Achmad Yani, Yogyakarta

Keywords:

Indonesian Red Cross, Quality of Service, The blood Transfusion Unit

Abstract

Background:  The Blood Transfusion Unit (UTD) provides blood services such as blood donation, supply, distribution to maintain blood availability. However, the availability of blood can also be reduced due to less interest from donors. WHO states that the need for blood bags for each country is 2% of the total population. Indonesia with a total population of 277.75 million in 2023 data shows that the stock of bags is only 77,438 which means it is very lacking. The shortage of blood bags is due to low interest in blood donation. One of the things that influence interest in blood donation is the quality of service.  The purpose of this study was to determine the description of service quality at UDD PMI Bantul Regency. Methods: This study uses quantitative methods with descriptive analysis design using questionnaire instruments including tangible aspects, 4 questions on reliability aspects, 3 questions on responsiveness aspects, 4 questions on assurance aspects and 3 questions on empathy aspects and using a Likert scale. Results: Shows that the quality of service of blood donor officers at UTD PMI Kab. Bantul shows that the quality of service in the Tangible aspect shows that the quality of service is very good (65.6%), the Reliability aspect shows that the quality of service is very good (65.6%), the responsiveness aspect shows that the quality of service is very good (59.4%), the Assurance aspect of respondents shows that the quality of service is very good (68.8%) and the empathy aspect shows that the quality of service of donor officers is very good (53.1%). Conclusion: the quality of service of blood donor officers at UTD PMI Kab. Bantul from the five aspects is very good.

References

PP. No. 7 Tahun 2022 tentang Pelayanan Darah. 2022.

PERMENKES. No. 83 tahun 2014 tentang UDD, BDRS dan Jejaring Pelayanan Transfusi Darah.

Erinayati, L., Geriadi, M. A. D., Handayani, M. M., & Nopiyanti DM. Pengaruh Kualitas dan Promosi Terhadap Minat Donor Darah: Studi Pada Unit Donor darah PMi kabupaten Bangli provinsi Bali. J Undhira [Internet]. 2022;17(01). Available from: https://jurnal.undhirabali.ac.id/index.php/pariwisata/article/view/1735

Widi S. Stok Darah di Indonesia Sebanyak 77.438 Kantong per 14 Juni 2023 [Internet]. 2023. Available from: https://dataindonesia.id/varia/detail/stok-darah-di-indonesia-sebanyak-77438-kantong-per-14-juni-2023

Martín-Santana JD, Melián-Alzola L. The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain. Health Care Manag Sci [Internet]. 2022;25(4):623–48. Available from: https://doi.org/10.1007/s10729-022-09600-9

Graf C, Suanet B, Wiepking P, Merz EM. How public trust and healthcare quality relate to blood donation behavior: Cross-cultural evidence. J Health Psychol. 2024;29(1):3–14.

Sugiyono. Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bndung: Alphabeta; 2022.

N, Purnamaningsih N, Hardjo K. Gambaran Hasil Seleksi Pendonor Darah Sukarela di UDD PMI Kota Pangkalpinang Tahun 2020. J Kesehat. 2022;15(1):23–9.

Saputro AA, Retno C, Prodi L, Biomedis S, Kesehatan F. Gambaran Pendonor Darah Yang Lolos Seleksi Donor Di Unit Donor Darah Palang Merah Indonesia Kabupaten Kudus. J Ilm Ilmu Kesehat dan Kedokt [Internet]. 2023;1(3):144–57. Available from: https://doi.org/10.55606/termometer.v1i3.2047

Septiana D, Astuti Y, Barokah L. Gambaran Karakteristik Pendonor Darah Yang Lolos Seleksi Donor Di Unit Transfusi Darah Palang Merah Indonesia. J Ilm Cereb Med. 2021;3(2):1–12.

Ayu Muksin Ratna Wati YK. Analisis Kualitas Pelayanan Darah Terhadap Kepuasaan Konsumen di UTD PMI Kab.Kediri. J Multidisiplin Madani [Internet]. 2022;02(01):251–66. Available from: https://media.neliti.com/media/publications/474729-analisis-kualitas-pelayanan-darah-terhad-c356b00e.pdf

Gultom RJ, Nababan D, Sipayung R, ... Hubungan Kualitas Pelayanan Rawat Jalan Dengan Kepuasan Pasien BPJS Di Rumah Sakit Bhayangkara Tk III Tebing Tinggi. J Healthc … [Internet]. 2022;7(2):1281–98. Available from: http://jurnal.uui.ac.id/index.php/JHTM/article/view/1671

Marzuq, N. H., & Andriani H. Terhadap, Hubungan Service Quality Pelayanan, Kepuasan Pasien di Fasilitas. Jurnal, Kesehat Lit Rev Tambusai, Pendidik [Internet]. 2022;06(02). Available from: https://jptam.org/index.php/jptam/artic%0ALe/view/4659

Muslihi WK, Rosyidah RA, Hartini WM. Gambaran Kepuasan Pendonor Darah terhadap Pelayanan Petugas Seleksi Donor Darah. J Ilmu Kesehat Bhakti Setya Med. 2022;7(2):54–63.

Andi Ahmad Natas Sjuaib, Syamsul Bahri J. Pengaruh Sistem Pelayanan Terhadap Kualitas Pelayanan Unit Transfusi Darah Palang Merah Indonesia Kabupaten Polewali Mandar Provinsi Sulawesi Barat The Effect of Service System On Service Quality of The Indonesian Red Cross Blood Transfusion Unit , Polewa. J Paradig Adm Negara. 2021;4(1):50–6.

Ismail T, Yusuf R. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Kantor Indihome Gegerkalong Di Kota Bandung. J Ilm MEA (Manajemen, Ekon dan Akuntansi). 2021;5(3):413–23.

Published

2024-09-11