Kepuasan Pasien Terhadap Pelayanan Informasi Obat Pada Peresepan Antibiotik di Klinik Pratama Masyitoh, Kudus
DOI:
https://doi.org/10.58353/jurinse.v3i2.204Keywords:
Antibiotic prescribing, Patient satisfaction, Primary clinic, Provision of drug informationAbstract
Background: Provision of Drug Information (PIO) was place for health facilities to optimize clinical pharmacy services in order to increase patient satisfaction.Objective: This study aims was to determine the relationship between PIO and patient satisfaction who received antibiotic prescriptions Method: Data was taken from outpatients and inpatients who do medical examinations from March to April 2024 at the Masyitoh Clinic, Kudus. A questionnaire was used to determine the completeness of PIO implementation and measure patient satisfaction. The results were analyzed using the chi-square statistical test to determine the relationship between the two variables. Results : 113 patients met the inclusion criteria and were willing to become respondents by filling out informed consent as well as the PIO questionnaire and patient satisfaction questionnaire. The age of the majority of patients was 18 – 30 years and 31 – 50 years (41.6%) with female gender (60.2%) and junior high school education (27.4%). The most widely used antibiotic was amoxicillin (51.3%). The majority of patients (69%) stated that PIO was complete and some (52.2%) patients stated that they were satisfied. The statistical test results obtained p value of 0.000. Conclusion: There is a relationship between PIO and patient satisfaction who receive antibiotic prescriptions in outpatient and inpatient settings.
References
H. Muralidharan et al., “Barriers of healthcare professionals in utilizing the service of drugs and poison information Centre: A cross-sectional study,” Explor. Res. Clin. Soc. Pharm., vol. 6, p. 100142, 2022.
R. Huang, Y. Huang, J. Liu, and L. Chen, “Exploring the training of chinese medical staff oriented to the need for clinical drug information services: from the perspective of drug information patients obtained and need,” BMC Med. Educ., vol. 23, no. 1, p. 739, 2023.
S. D. Persell et al., “Behavioral interventions to reduce inappropriate antibiotic prescribing: a randomized pilot trial,” BMC Infect. Dis., vol. 16, pp. 1–9, 2016.
K. Eilermann, K. Halstenberg, L. Kuntz, K. Martakis, B. Roth, and D. Wiesen, “The effect of expert feedback on antibiotic prescribing in pediatrics: experimental evidence,” Med. Decis. Making, vol. 39, no. 7, pp. 781–795, 2019.
R. V. Milani, J. K. Wilt, J. Entwisle, J. Hand, P. Cazabon, and J. G. Bohan, “Reducing inappropriate outpatient antibiotic prescribing: normative comparison using unblinded provider reports,” BMJ Open Qual., vol. 8, no. 1, p. e000351, 2019.
C. L. Bekker, S. Mohsenian Naghani, S. Natsch, N. S. Wartenberg, and B. J. van den Bemt, “Information needs and patient perceptions of the quality of medication information available in hospitals: a mixed method study,” Int. J. Clin. Pharm., vol. 42, pp. 1396–1404, 2020.
E. Tan, K. Stewart, R. A. Elliott, and J. George, “An exploration of the role of pharmacists within general practice clinics: the protocol for the pharmacists in practice study (PIPS),” BMC Health Serv. Res., vol. 12, pp. 1–6, 2012.
M. Musyarofah, H. Fajarini, R. F. Balfas, and E. Dence, “Pengaruh Implementasi Pelayanan Informasi Obat Terhadap Tingkat Kepuasan Pasien Di Apotek,” J. Ilm. JOPHUS J. Pharm. UMUS, vol. 2, no. 02, pp. 1–9, 2021.
A. Apriansyah, “Kajian Pelayanan Informasi Obat Di Apotek Wilayah Kota Tangerang Selatan,” Jakarta: Fakultas Kedokteran dan IlmuKesehatan UIN Syarif Hidayatullah, 2017.
N. Anggraini and R. R. Alhempi, “Analisis Kepuasan Konsumen PT Hawaii Holiday Hotel Pekanbaru,” J. Inov. Penelit., vol. 1, no. 9, pp. 1923–1930, Feb. 2021, doi: 10.47492/jip.v1i9.367.
M. NYSSA, “HUBUNGAN PELAYANAN INFORMASI OBAT DENGAN TINGKAT KEPATUHAN PASIEN HIPERTENSI DI PUSKESMAS CILACAP TENGAH I,” Universitas Al-Irsyad Cilacap, 2022.
H. Sukamto, “Evaluasi kepuasan pasien terhadap pelayanan kefarmasian di apotek rawat jalan RSUP DR. Wahidin Sudirohusodo kota Makassar,” Skripsi Herlinda, 2017.
R. Saputri and A. R. Hakim, “P Profile of Using Antibiotics in Puskesmas Hantakan and Profile of DAGUSIBU Antibiotics in Hantakan Village and Alat Village,” J. Pharm. Care Sci., vol. 1, no. 2, pp. 126–131, Jun. 2021, doi: 10.33859/jpcs.v2i1.71.
Z. K. Amrillah, “Gambaran Penggunaan Antibiotik Di Puskesmas Kendal,” J. Farmasetis, vol. 4, no. 2, pp. 58–63, 2015.
D. Erlangga, “Pola Peresepan Antibiotik pada Pasien Rawat Jalan di Puskesmas Dalam Wilayah Kota Pariaman,” Skripsi Fak. Farm. Univ. Andalas Hal, vol. 28, 2017.
G. P. Benua, G. A. R. Tiwow, S. Untu, and F. A. Karauwan, “Evaluasi Rasionalitas Penggunaan Antibiotik Pada Pasien ISPA Di Puskesmas Tonusu Kecamatan Pamona Puselemba Kabupaten Poso,” Biofarmasetikal Trop. Trop. J. Biopharm., vol. 2, no. 2, pp. 136–140, Oct. 2019, doi: 10.55724/jbiofartrop.v2i2.126.
N. N. Syarifuddin Siska, “PROFIL PENGGUNAAN OBAT PADA PASIEN PENDERITA INFEKSI SALURAN PERNAFASAN AKUT (ISPA) DI PUSKESMAS EMPAGAE KABUPATEN SIDENRENG RAPPANG,” JIKI J. Ilm. Kesehat. IQRA, no. Vol 7 No 02 (2019), pp. 58–63, 2019.
Y. Putra and S. S. Wulandari, “Faktor penyebab kejadian ISPA,” J. Kesehat., vol. 10, no. 1, pp. 37–40, 2019.
I. Purwidyaningrum, J. M. Peranginangin, M. Mardiyono, and J. Sarimanah, “Dagusibu, P3K (Pertolongan Pertama Pada Kecelakaan) di Rumah dan Penggunaan Antibiotik yang Rasional di Kelurahan Nusukan,” J. Dedicators Community, vol. 3, no. 1, pp. 23–43, 2019.
Y. Saibi, N. Suryani, S. A. Novitri, D. Hasan, and V. A. Anwar, “Pemberian informasi obat pasien dengan resep antibiotik dan penyediaan antibiotik tanpa resep di Tangerang Selatan,” J. Farm. Galen. Galen. J. Pharmacye-J., vol. 6, no. 2, 2020.
R. I. P. S. Rose, Y. Yumita, O. Hermansyah, and H. R. Khasanah, “A TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN INFORMASI OBAT (PIO) DI PUSKESMAS SAWAH LEBAR KOTA BENGKULU,” BENCOOLEN J. Pharm., vol. 3, no. 1, 2023.
L. Z. Amin, “Pemilihan antibiotik yang rasional,” Medicinus, vol. 27, no. 3, pp. 40–45, 2014.
R. P. Suci, Y. Saibi, and A. Dasuki, “Kualitas Pelayanan Informasin Obat (Konseling) di Apotek Kabupaten Garut,” J. Pharmascience, vol. 5, no. 1, 2018.
N. Librianty, “Faktor-faktor yang mempengaruhi kepuasan pasien terhadap pelayanan kesehatan rawat jalan Puskesmas Bandar Petalangan Pelalawan tahun 2017,” Prepotif J. Kesehat. Masy., vol. 1, no. 2, pp. 10–17, 2017.
L. Oktawilova, N. NoriWirahmi, and M. Maiyulis, “Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pemberian Informasi Obat (Pio) Diinstalasi Farmasi Rawat Jalan RSUD Curup Rejang Lebong,” J. Vokasi Keperawatan JVK, vol. 2, no. 2, pp. 133–140, 2019.
C. A. Miranda, “Analisis Faktor yang Memengaruhi Kepuasan Pasien Terhadap Pelayanan Rawat Jalan UPTD Puskesmas Langsa Kota,” J. Rekam Medic, vol. 2, no. 2, pp. 142–151, 2019.
M. P. Narendra, O. Skarayadi, M. Duda, and P. Adirestuti, “Analisis Tingkat Kepuasan Pelanggan Terhadap Pelayanan Di Apotek Kimia Farma Gatot Subroto Bandung,” Kartika J. Ilm. Farm., vol. 5, no. 1, pp. 31–37, 2017.
W. Kuntoro and W. Istiono, “Kepuasan pasien terhadap kualitas pelayanan di tempat pendaftaran pasien rawat jalan Puskesmas Kretek Bantul Yogyakarta,” J. Kesehat. Vokasional, vol. 2, no. 1, pp. 140–147, 2017.
R. Raising, “Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Rumah Sakit Dan Apotek,” J. Mandala Pharmacon Indones., vol. 5, no. 01, pp. 31–37, 2019.
A. Fadilah and W. Yusianto, “Hubungan kualitas pelayanan keperawatan dengan kepuasan pasien rawat inap bedah di rsud dr. loekmono hadi kudus,” J. Keperawatan Dan Kesehat. Masy. Cendekia Utama, vol. 8, no. 1, pp. 35–44, 2019.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Jurnal Indonesia Sehat
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
